NME Money Audit Support

Getting started

NME Money Audit is a guided household money audit. You answer plain-language questions about what your household pays for, and the audit organizes it, normalizes the math, and tells you what’s worth looking into.

1. Open the app. NME Money Audit runs in your web browser at app.nortonmediaenterprise.com. Nothing to install to get started.
2. Start with the Free Money Audit. It’s the entry point for every tier and takes a few minutes. You don’t need to decide on a paid tier first.
3. Answer what you can. “I don’t know” is a valid answer. Anything you’re unsure about moves onto your Things to Look Up list rather than blocking you.
4. Review your results. You’ll get a snapshot, the areas worth investigating, and personalized next actions.
5. Go deeper if it’s worth it. If the free audit turns up more than you expected, the paid tiers cover more ground.

Using the Free Money Audit

The Free Money Audit is designed to be useful on its own, even if you never upgrade.

What it gives you

• A quick household money snapshot
• The areas of your household finances that are worth investigating
• Your starter Things to Look Up list
• Personalized next actions

Common questions

How long does it take?

Most people finish in a few minutes. It’s intentionally short — the free audit is meant to point you at the right places, not catalogue everything.

What if I don’t know an amount?

Give your best estimate or skip it. Skipped and uncertain items are added to Things to Look Up with a note on what to check. An audit built on three estimates and an honest “not sure” is far more useful than an audit you abandoned.

Can I redo it?

Yes. You can re-run the free audit whenever your situation changes. Re-running does not cost anything.

Does the free audit ask for payment information?

No. The Free Money Audit does not ask for a card, and it does not require a purchase to see your results.

Subscription Audit Mini

For households whose problem is specifically recurring charges. Annual plan: $9.99/year.

What’s included

• A full recurring-charge inventory
• Monthly and yearly costs normalized so they’re directly comparable
• A Keep / Not sure yet / Lower my plan / Cancel decision on every line
• Renewal awareness so dates stop catching you out
• Duplicate and attention flags where the information supports them
• A subscription cleanup plan in priority order
• A subscription deadline calendar

Common questions

Why is a yearly subscription shown as a monthly number?

Because you can’t compare a $119 annual charge to a $12.99 monthly one until they’re on the same scale. The audit shows both figures for every line: what it costs per month and what it costs per year.

What does a “duplicate” flag actually mean?

It means two entries look like they may overlap — for example, two services that do much the same thing, or the same service appearing under a billing name and a brand name. It’s a prompt to check, not a verdict. The audit only raises a flag where the information you gave supports it.

What if I’m not sure whether to cancel something?

That’s what Not sure yet is for. It keeps the item on your list without forcing a decision, and where relevant adds a related item to Things to Look Up.

Does Mini include my bills, insurance or housing?

No. Subscription Audit Mini covers recurring charges only. For housing, bills, insurance, phone, savings, debt and annual costs, that’s Money Audit Plus.

Money Audit Plus

The complete household audit. Annual plan: $39.99/year.

What’s included

• Complete household audit
• Subscriptions, housing and bills
• Annual and irregular costs mapped across the year
• Savings and interest review
• Debt exposure and upcoming deadlines
• Insurance review
• Phone costs
• Everyday spending you’ve told the audit you want to change
• Results split into three classes: Opportunities, Exposure & Deadlines, and Idle Cash & Earnings Opportunities
• Money Deadline Calendar
• Full Things to Look Up list
• Prioritized action plan

Common questions

Why are results split into three classes instead of one savings total?

Because the three call for different responses. An Opportunity is something you could change. Exposure & Deadlines are things that could cost you if you don’t act by a date, or gaps that could cost you if something goes wrong — that’s risk, not savings. Idle Cash is money you already have that isn’t earning. Blending them into one number would make the total look bigger and mean less.

Do I have to finish it in one sitting?

No. Plus covers a lot of ground and is built in sections. Do subscriptions one evening and insurance another.

The insurance review — is that advice?

No. It’s an organizational review: what you have, what it costs, when it renews, and where the audit sees something worth asking your insurer or an independent agent about. NME is not an insurance adviser and does not tell you what coverage to carry.

What if a category doesn’t apply to me?

Skip it. Renters skip mortgage questions; households without debt skip the debt section. The audit adjusts your action plan to what you actually answered.

Financial Reset Bundle

Money Audit Plus, plus the system for actually carrying it out. Annual plan: $59.99/year.

What’s included

• Everything in Money Audit Plus
• Implementation and follow-through system
• Emergency-fund roadmap
• Annual-expense funding tools
• Debt-payoff organization
• An allocation plan for the savings you confirm
• Negotiation and cancellation support materials
• Re-audit and checkpoint tools

Common questions

What are the negotiation and cancellation materials?

Practical scripts and checklists: what to ask for, who to ask for, what to have in front of you before you call, and what to do when the first answer is no. They’re written for ordinary customer-service conversations about your own accounts.

Is the debt-payoff organization telling me which debt to pay first?

It organizes your debts, their terms and their deadlines so you can see them together, and explains the common payoff approaches and the trade-offs between them. It does not issue a personalized recommendation, and it is not credit counseling or credit repair.

Do I get the downloadable materials included in my tier?

Yes. Everything included in your tier comes with that tier. There is no separate purchase and no extra account needed to get the materials that belong to what you bought.

What is a re-audit checkpoint?

A scheduled point to run the audit again without starting from scratch — your previous answers carry forward so you’re updating rather than re-entering. Most households find it worth doing around renewal season.

Account and sign-in help

Your NME account is how the app remembers your audit and, once paid tiers are live, how your access is unlocked.

Signing in

Sign in at app.nortonmediaenterprise.com using the email address you signed up with. If a sign-in link or code doesn’t arrive within a few minutes, check your spam or promotions folder before requesting another one — requesting several in a row can invalidate the earlier ones.

I signed up with the wrong email address

Contact support from the address you can actually receive mail at, and tell us the address you think you used. Don’t include any account numbers or financial details in that message — we don’t need them and we don’t want them.

I’m not receiving emails from NME

• Check spam, junk, promotions and any filtered folders.
• Add our support address to your contacts so future messages arrive.
• Some corporate and school mail systems block outside senders. A personal address usually works better.
• Check the address for typos — a single wrong character sends everything nowhere.

Can I change my email address?

Contact support and we’ll help you move your account. For your protection we’ll confirm the change with both addresses where possible.

Purchase and access help

How access will work

Paid tiers unlock through your NME account. There are no license keys to enter and no manual activation step — you sign in with the email address tied to your subscription and your tier is already unlocked.

The three paid tiers are annual plans that renew each year until you cancel. There is no monthly option. See Your subscription for renewals, cancelling, upgrading and what happens when a plan ends.

If you’ve paid and don’t have access

Once purchasing is live: sign out and back in first, since access is applied to your account rather than your browser. If it’s still missing, contact support from the email address used for the purchase and tell us roughly when you bought it and which tier. Do not send us your card number, the full card details from a receipt, or a bank statement. We don’t need them to find a purchase.

Your subscription

The three paid tiers are annual plans. You pay once for the year, not every month, and the plan renews each year until you cancel. There is no monthly option at launch.

What you pay

• Subscription Audit Mini — $9.99/year
• Money Audit Plus — $39.99/year
• Financial Reset Bundle — $59.99/year
• Free Money Audit — $0, no card, no renewal

Annual renewal

An annual plan renews on its own once a year, on the anniversary of the day it started, using the payment method on file with whoever you bought it from — Norton Media Enterprise, the Apple App Store or Google Play. If a renewal payment fails, paid access ends when the paid-through date passes and you drop back to the Free Money Audit.

Your paid-through date

This is the last day your current paid tier is active. It is the date that matters for everything else on this page: cancelling, downgrading, and what happens when a plan ends. Whatever you have already paid for, you keep until that date.

Cancelling renewal

Cancelling stops the next renewal. It does not cut off the access you have already paid for — that continues through your paid-through date, and you fall back to Free afterwards. You are not refunded for the remainder of the term by cancelling; cancelling and requesting a refund are two different things (see Refund guidance).

Where you cancel depends on where you bought the plan. Apple and Google subscriptions are cancelled in your Apple or Google account settings, not by us — that is a platform rule, and it is also why we cannot cancel those on your behalf.

Upgrading to a higher tier

When you upgrade, unused value from the current paid tier is credited so you are not charged twice for overlapping access. The billing platform determines the exact charge and any renewal-date adjustment.

The list-price difference between tiers is:

• Mini to Plus — $30.00
• Mini to the Bundle — $50.00
• Plus to the Bundle — $20.00

Those are the differences between the annual prices, not a quote. What you are actually charged depends on how much of your current year is unused, and it is the billing platform — Apple, Google or our own checkout — that calculates it. Whether your renewal date moves is also the platform’s decision, and the three do not all handle it the same way. We will not promise you a particular figure or a particular renewal date here, because we are not the party that sets either. What we hold to everywhere is the principle: you do not pay twice for access you already have. An upgrade takes effect as soon as the payment platform confirms it.

Downgrading to a lower tier

A downgrade takes effect at your next renewal, not immediately. You keep the higher tier for the whole period you have already paid for, and the lower price applies from the renewal date onward. Nothing you have already created is removed by downgrading — what changes is which parts of the app you can open.

When a plan ends

If you cancel, let a plan lapse, or a renewal fails, your account falls back to the Free Money Audit. It is not closed and your audit is not deleted — the work saved on your device stays on your device. What you lose is access to the paid sections until you start a plan again.

Seeing your current plan

Restoring purchases

What restoring will and won’t do

When it ships, restoring will re-apply a purchase you already made to the device or account you’re signed in on. It will not transfer a purchase between two different app stores, and it will not move an Apple purchase to a Google account or the reverse — those are separate stores with separate records, which is a platform rule rather than an NME policy.

In the meantime

Because access is tied to your NME account rather than to a device, signing in with the same email address is what brings your tier with you. If you ever find yourself signed in and missing access you paid for, contact support rather than paying again.

Data and privacy

An audit needs enough information to be useful. It does not need access to your accounts.

What NME Money Audit asks for

The amounts, renewal dates, providers and categories you choose to enter, plus the decisions you make about them. That’s what produces your audit.

What it never asks for

• Bank logins or passwords
• Full card numbers
• Bank account or routing numbers
• Social Security numbers
• A connection to your bank or credit-card accounts

If anything ever asks you for those while claiming to be NME Money Audit, it is not us. Close it and tell us.

Who sees your audit

Your audit exists to produce your results. Norton Media Enterprise is not a bank, lender or broker, and NME Money Audit is not built to sell your household financial details or route you to a lender. Support staff do not go looking through your audit — if resolving a problem needs us to look at something specific, we’ll ask you first and tell you what we need to see.

Where your data lives

Your audit is stored against your NME account so it’s there when you come back. See Backup and sync for what is and isn’t in place today, and Delete my data for how to remove it.

For the full policy, see the Norton Media Enterprise Privacy Policy.

Backup and sync

What this means practically

• Your audit is tied to your NME account, so signing in on another browser or device brings up your account.
• Until encrypted backup is complete, we can’t promise recovery of a lost or corrupted audit.
• Clearing your browser’s site data can affect anything held locally. Don’t rely on local storage for something you care about.
• If your audit contains work you don’t want to redo, save a copy of your results outside the app.

When backup ships

This section will be replaced with exact instructions: how backup works, how to restore, and what happens when the same account is open on two devices. Until then, this page stays honest about the gap.

Lost device or new device

Your audit is tied to your NME account, not to a particular phone or computer.

Moving to a new device

1. Open app.nortonmediaenterprise.com on the new device.
2. Sign in with the same email address you used before.
3. Your account and any tier access attached to it come with you.

If your device was lost or stolen

Sign in from another device and change or re-secure your sign-in as soon as you can. Because NME Money Audit never holds bank logins, card numbers or account credentials, there is nothing of that kind in the app for someone to find — but your audit does describe your household’s finances, so treat it as private information and secure the account.

Using two devices at once

You can sign in on your phone and your computer. Do the audit in one place at a time rather than editing the same section in two browsers at once, to avoid one overwriting the other.

Delete my data or delete my account

You can ask us to delete your audit data, your account, or both. You don’t have to give a reason.

How to request deletion

1. Email support from the email address on the account. This is how we confirm the request is really yours.
2. Put Delete My Data in the subject line.
3. Tell us whether you want your audit data only deleted (keeping the account so you can start fresh) or the whole account deleted.
4. Do not include account numbers, card details or statements in the message. We don’t need any of that to identify you.

What happens next

• We confirm the request from the account’s email address before acting on it.
• We process deletion requests within a reasonable period and confirm when it’s done.
• Deletion is permanent. Once your audit data is gone we cannot bring it back, so export anything you want to keep first.
• Deleting your account does not by itself reverse a purchase. See Refund guidance.

Refund guidance

Refunds depend on where you bought it

Once purchasing is live, how a refund request is handled depends on the platform that processed your payment. This is a platform rule, not something NME chooses:

Cancelling is not the same as a refund

Cancelling stops your next annual renewal and leaves your current paid term running to its paid-through date. A refund is a separate request about money already taken, and it is decided by whoever processed the payment. Doing one does not do the other.

What we can always do

Whatever the payment route, if something isn’t working or you can’t get to what you paid for, tell us. A lot of what looks like a refund question is actually an access problem we can fix in a few minutes. Nothing on this page is a guarantee of a refund in any particular case.

Common calculation questions

If a number looks wrong, it’s usually one of these. If it still looks wrong after checking, tell us — we’d rather fix the math than defend it.

Why is my monthly total higher than I expected?

Because annual and irregular costs are spread across the year. A $600 insurance payment made once a year shows up as $50 a month, because that’s what it actually costs you per month whether or not the bill arrives that month. Most people’s “real” recurring total is higher than the one in their head for exactly this reason.

Why is my yearly total higher than twelve times my monthly bills?

The same thing from the other direction. Annual memberships, renewals, registrations and premiums are real costs that don’t appear in a typical month.

How are weekly or every-other-week costs handled?

They’re converted using the actual number of periods in a year, not a rounded four-weeks-per-month shortcut. Something billed every two weeks happens 26 times a year, which is more than 24 — rounding it down quietly understates your total.

Why doesn’t a change I made show up in my totals?

Most likely it’s recorded as potential rather than confirmed. See Potential vs. Confirmed savings below.

Are exposure and deadline items counted as savings?

No, deliberately. Exposure & Deadlines is about risk and timing, not money you’re getting back. Rolling it into a savings total would inflate the number and tell you less.

The audit flagged something that’s actually fine. Is that a bug?

Not necessarily. Flags are prompts to check, based on what you entered. If you review it and it’s fine, mark it and it stops being surfaced. If the audit keeps flagging something that clearly shouldn’t be flagged, that’s worth reporting.

“Potential” versus “Confirmed” savings

This distinction runs through the whole product, and it’s the main thing people ask about.

The difference in one line

Why keep them separate?

Because merging them would make the product look better and make it less honest. Plenty of tools will show you a big number built entirely on things you haven’t done. The number that matters is the one you can point at and say what you changed to get it.

How to confirm something

Go to the item in your action plan and mark the outcome. You can record a partial result too — if you asked for $30 off and got $12, record the $12. Partial wins are the usual outcome of a negotiation, not a failure.

Why did a confirmed amount change later?

Usually because you edited the underlying item — corrected a price, changed a renewal date, or re-ran the audit with updated figures. If a confirmed amount changed and you didn’t touch the item, tell us and we’ll look at it.

Things to Look Up

Some questions can’t be answered from memory. Things to Look Up is where those go instead of stalling your audit.

What lands on the list

• Anything you marked as unsure or skipped
• Items where the audit needs a detail only your statement, policy or account page can give — a renewal date, what a plan currently includes, whether a promotional rate has ended
• Items where a small check would change the recommendation meaningfully

Each item tells you what to check

An entry isn’t just “check your insurance.” It names what to look for and why it matters — for example, the policy period end date, because that’s the window in which switching is straightforward.

Working the list

• Enter what you find and the related parts of your audit update.
• Can’t find it? Leave it. An unresolved item is still more useful than a guess presented as a fact.
• Items resolve on their own once you supply the missing detail elsewhere in the audit.

Money Deadline Calendar help

One list of every date in your audit that carries a financial consequence.

What goes on it

• Subscription and membership renewals
• Free trials converting to paid
• Promotional and introductory rates ending
• Insurance policy periods and renewal windows
• Annual bills, registrations and premiums
• Deadlines attached to debt, such as a promotional period ending

Common questions

Why is a date on my calendar with no exact day?

Because you told the audit roughly when something happens. An approximate entry still does its job — it gets you looking in the right month. Pin down the exact date via Things to Look Up when you can.

Does the calendar send me reminders?

Automated email and push reminders are planned but are not available yet. Today the calendar is something you check inside the app. We’ll update this section when reminders ship rather than describing settings that don’t exist.

Can I export it to my own calendar?

Calendar export is planned and not available yet. In the meantime, the entries that matter most are usually few enough to add to your own calendar by hand — and doing that is a reasonable use of ten minutes.

A date passed and nothing happened. What now?

Update the entry with what actually occurred. If a renewal went through, record the real amount — that’s often how people discover a price went up.

Troubleshooting

The usual suspects first. If none of this helps, contact support and describe what you were doing when it went wrong.

What not to send us

We do not need any of that to help you. Email is not a secure channel, and no legitimate NME employee will ever ask you for these. If a message claiming to be from Norton Media Enterprise asks for them, it isn’t from us — don’t reply to it, and let us know.

What support can help with

• Getting the app working, signing in and reaching your account
• Access to a tier you purchased
• Explaining what a feature does, what a flag means, or how a number was calculated
• Deleting your data or your account
• Reporting bugs and problems

What support cannot do

Support helps with the product. We can’t make financial decisions for you — we won’t tell you which subscription to cancel, which insurer to choose, which debt to pay first, or whether to move your savings. Norton Media Enterprise is not a bank, lender, financial adviser, investment adviser, credit-repair organization or insurance adviser, and our support team is not licensed to give you personal financial advice. For decisions that need one, talk to a qualified professional who can see your whole situation.