Money Audit Support

Getting started

NME Money Audit helps you see where your household money goes and what to do next. You enter your own figures; Money Audit organizes them, keeps the math consistent and shows what is worth a closer look.

1. Open the app. Go to moneyaudit.nortonmediaenterprise.com in a current browser on a computer, tablet or phone. There is nothing to install.
2. Start with the free audit. Enter your take-home income and the spending you know about. You don’t need to choose a plan first.
3. Answer what you can. “I’m not sure yet” is a valid answer. Unknown amounts are left out of the totals and added to Things to Look Up instead of blocking you.
4. Review your monthly picture. You’ll see what is left over each month, the areas worth investigating and your next steps.
5. Add tools if they help. Mini adds the recurring-charge tracker, Plus adds the complete Guided Audit and a 30-day plan, and Bundle adds Household Tools, sync and sharing. Each plan includes everything in the plans before it.

Where you can use it

• Web app: available now. Plans are purchased here.
• Android: Android app submitted to Google Play—approval pending. When it is available, it will let you sign in and use the access you already have. Purchases stay on the website.
• iPhone: there is no iPhone app. Use the web app in Safari or another browser.

Using the Money Audit Free

The free audit is designed to be useful on its own, even if you never upgrade.

What it gives you

• A basic monthly assessment: income, known spending and money left over
• The areas of your household finances worth investigating
• Your Things to Look Up list
• Personalized next steps
• A basic list of bill due dates

Common questions

How long does it take?

Most people finish in a few minutes. The free audit is meant to point you at the right places, not catalogue everything.

What if I don’t know an amount?

Choose “I’m not sure yet” or give your best estimate. Unsure amounts are not counted in the totals and are added to Things to Look Up, so you know what to check on a bill or statement later.

Can I change my answers later?

Yes. Update any figure when your situation changes. The free audit costs nothing.

Does the free audit ask for payment information?

No. The Money Audit Free does not ask for a card, and it does not require a purchase to see your results.

Money Audit Mini

For households that mainly want recurring charges under control. $9.99/year; includes everything in Free.

What’s included

• Recurring-charge tracker: cost, how often it bills and the next renewal date
• Monthly and yearly totals, so yearly and monthly charges can be compared
• Upcoming renewals in date order
• A decision for each charge: Keep, Cancel, Lower my plan, Compare options or Not sure yet
• Verified savings tracking

Common questions

Why is a yearly subscription shown as a monthly number?

Because you can’t compare a $119 annual charge to a $12.99 monthly one until they’re on the same scale. The tracker shows what each charge costs per month and per year.

What happens when I choose Cancel or Lower my plan?

The charge moves to Still to do until you record what actually happened. Money Audit does not contact the provider. You make the change yourself, then confirm the cancellation or the new price so it counts as a verified saving.

What if I’m not sure whether to cancel something?

Choose Not sure yet. The charge stays on your list without forcing a decision.

Does Mini include my other bills, insurance or debt?

Mini covers recurring charges. The complete Guided Audit — housing, bills, annual costs, savings, debt, insurance, phone and everyday spending — is part of Money Audit Plus.

Money Audit Plus

The complete household audit and plan. $39.99/year; includes everything in Mini.

What’s included

• The complete Guided Audit: housing, bills, annual and irregular costs, savings, debt, insurance, phone and everyday spending
• A snapshot of your findings in three separate ledgers: cost-reduction opportunities, exposure and deadlines, and idle cash or earnings opportunities
• Bill comparisons
• Debt payoff estimates using the Avalanche or Snowball order
• A 30-day plan of practical actions, with quick call scripts
• Reports and downloads

Common questions

Why are results kept in three ledgers instead of one savings total?

Because they call for different responses. An opportunity is something you could change. Exposure and deadlines are things that could cost you if you don’t act by a date, or gaps that could cost you if something goes wrong — that’s risk, not savings. Idle cash is money you already have that isn’t earning. Adding them into one number would make the total look bigger and mean less.

Do I have to finish it in one sitting?

No. The Guided Audit is built in sections. Do subscriptions one evening and insurance another.

The insurance review — is that advice?

No. It’s an organizational review: what you have, what it costs, when it renews, and what may be worth asking your insurer or an independent agent about. NME is not an insurance adviser and does not tell you what coverage to carry.

What if a section doesn’t apply to me?

Skip it. Renters skip mortgage questions; households without debt skip the debt section. Your 30-day plan is built from what you actually answered.

Money Audit Bundle

Everything in Plus, with tools for carrying the plan out and the option to sync or share it. $59.99/year.

What’s included

• Household Tools: emergency-fund roadmap, annual-expense system, debt payoff order and monthly savings allocation
• Monthly check-ins that save your progress over time
• A negotiation playbook and an implementation checkpoint
• Household-plan materials, including the 30-Day Reset Workbook
• Optional account sync across your devices
• Optional shared household: you plus one invited member

Common questions

Does the person I invite need a plan?

No. A household is the owner plus one member, and the member does not need a paid plan. The member signs in with their own account; the owner sends the invitation and approves the requesting account before access begins. The owner can remove the member at any time or set an end date for their access.

Is the debt payoff order telling me which debt to pay first?

It shows the order and estimates for the approach you choose, so you can compare them. It is not a personalized recommendation, credit counseling or credit repair.

What is the monthly savings allocation?

A way to give confirmed monthly recurring savings a job, such as your emergency fund or a debt. Only savings you have confirmed can be allocated; identified savings cannot.

Do I have to use sync or sharing?

No. Both are optional, and signing in on its own does not share anything. See Backup and sync.

Account and sign-in help

Your Money Audit account is how your plan follows you from device to device.

Signing in

Sign in at moneyaudit.nortonmediaenterprise.com using Google or an email sign-in link for the same Money Audit account. Open an email sign-in link on the same device and in the same browser where you asked for it; opening it elsewhere signs you in there instead. If a sign-in link or code doesn’t arrive within a few minutes, check your spam or promotions folder before requesting another one — requesting several in a row can invalidate the earlier ones.

I signed up with the wrong email address

Contact support from the address you can actually receive mail at, and tell us the address you think you used. Don’t include any account numbers or financial details in that message — we don’t need them and we don’t want them.

I’m not receiving emails from NME

• Check spam, junk, promotions and any filtered folders.
• Add our support address to your contacts so future messages arrive.
• Some corporate and school mail systems block outside senders. A personal address usually works better.
• Check the address for typos — a single wrong character sends everything nowhere.

Can I change my email address?

Contact support and we’ll help you move your account. For your protection we’ll confirm the change with both addresses where possible.

Purchase and access help

Plans are purchased on the Money Audit website by card or PayPal. Your plan belongs to your Money Audit account, not to one browser.

Buying a plan

1. Sign in at moneyaudit.nortonmediaenterprise.com.
2. Choose Mini, Plus or Bundle and review the checkout terms.
3. Pay by card or PayPal.
4. Your plan appears once the payment provider confirms the payment. There are no license keys to enter.

Paid plans are annual subscriptions in US dollars and renew automatically until canceled. Applicable tax may be added at checkout. Purchases currently require a US billing address.

If you’ve paid and don’t see your plan

Access appears only after Stripe (for cards) or PayPal confirms the payment, so wait a minute and refresh. Check that you are signed in to the same account you used at checkout, then sign out and back in. If the plan is still missing, don’t pay again: contact support from that account’s email address and tell us roughly when you bought and which plan. Do not send your card number, the card details from a receipt, or a bank statement. We don’t need them to find a purchase.

Billing, cancellation and plan changes

Paid plans are annual. You pay once for the year, and the plan renews automatically each year until you cancel. There are no monthly or lifetime plans.

What you pay

• Money Audit Free — $0, no payment details
• Money Audit Mini — $9.99/year
• Money Audit Plus — $39.99/year
• Money Audit Bundle — $59.99/year

Prices are in US dollars. Applicable tax may be added at checkout.

Seeing your plan and renewal date

Open My Data in the app. The billing card shows your current plan, the date it renews and any scheduled change.

Cancelling

• Card subscriptions: My Data → Manage billing.
• PayPal subscriptions: the PayPal section of My Data, or your PayPal account.

Cancelling stops the next renewal. Access continues through the term you already paid for, unless a qualifying refund ends it, and then your account returns to Free. Cancelling is not the same as a refund; see Refunds.

Upgrading

Card subscriptions: choose the new plan in My Data. The upgrade starts right away and you are charged the prorated difference for the rest of your current term, so you don’t pay twice for the same period. If that payment doesn’t go through, your plan doesn’t change. PayPal subscriptions: a plan change is approved in PayPal and starts at your next renewal.

Downgrading

A downgrade takes effect at your next renewal. You keep the higher plan until then. Nothing you created is deleted; what changes is which tools you can open.

When a plan ends

If you cancel, a plan lapses or a renewal payment fails, your account returns to Money Audit Free. Your account stays open and your audit is not deleted.

Your plan on another device

Your plan belongs to your Money Audit account. Sign in to the same account on any device and your plan comes with you. There is nothing to restore.

Plans are bought on the website only. When the Android app is available, signing in there will use the access you already have. If you are signed in and missing access you paid for, contact support rather than paying again.

Your audit entries are separate from your plan. They move to another device only with account sync, a shared household or a backup. See Lost or new device.

Data and privacy

An audit needs enough information to be useful. It does not need access to your accounts.

What NME Money Audit asks for

The amounts, renewal dates, providers and categories you choose to enter, plus the decisions you make about them. That’s what produces your audit.

What it never asks for

• Bank logins or passwords
• Full card numbers
• Bank account or routing numbers
• Social Security numbers
• A connection to your bank or credit-card accounts

If anything ever asks you for those while claiming to be NME Money Audit, it is not us. Close it and tell us.

Who sees your audit

Your audit exists to produce your results. There are no third-party ads and no behavioral advertising. Norton Media Enterprise is not a bank, lender or broker, and NME Money Audit is not built to sell your household financial details or route you to a lender. Support staff do not go looking through your audit — if resolving a problem needs us to look at something specific, we’ll ask you first and tell you what we need to see.

Where your data lives

Your audit stays on this device unless you turn on account sync or create or join a shared household, both optional Bundle features. See Backup and sync for how those copies are stored, and Delete my data for how to remove them.

For the full policy, see the Money Audit Privacy Policy.

Backup and sync

Your entries stay on this device unless you turn on account sync or create or join a shared household. Signing in gives you your plan; it does not move a local audit by itself.

Export and restore a backup

In My Data, use Export readable backup to save a JSON copy, or Export protected backup to encrypt it with a passphrase you choose. Keep the file and passphrase somewhere safe. NME cannot recover a forgotten passphrase. Use Restore a backup in My Data to import a file; review the confirmation because importing replaces the current device’s audit.

Account sync (Bundle)

In My Data, turn on Sync across my devices to keep the same audit on your phone and computer. Changes made offline are sent when you reconnect. To remove the server copy without changing this device, use Delete the copy from my account in the same card.

Shared household (Bundle)

The owner invites one member, who signs in with their own account; the owner approves the requesting account before access begins. The member does not need a paid plan. Opening a shared household needs an online check that you are still a member; without a connection it is read-only.

How it is stored

Shared household copies are encrypted by Money Audit before they are stored. Synced personal copies are stored with our hosting provider, which encrypts stored data. Money Audit does not use end-to-end encryption. See the Money Audit Privacy Policy for details.

Offline use

Once the app has loaded, you can keep working offline. Paid plans need a periodic online access check; if the saved offline access period ends, reconnect to keep using paid tools.

Entries held only on a lost device may be unrecoverable without a backup. Export before clearing browser storage or changing devices.

Lost device or new device

Your plan access follows your signed-in account. Your audit follows only if you enabled sync, joined a shared household, or restore an exported backup.

Moving to a new device

1. Open moneyaudit.nortonmediaenterprise.com on the new device.
2. Sign in to the same Money Audit account, using Google or an email sign-in link.
3. If you use account sync or a shared household, your audit opens after you sign in. Otherwise, restore a backup in My Data.

If your device was lost or stolen

Secure your device and sign-in account promptly. Money Audit does not connect to your bank, but your audit describes your household’s finances and should be treated as private information.

Using two devices

With sync or a shared household enabled, changes can appear on both devices. If both devices change the same entry, Choose now asks which version to keep. Select your choice and save it before continuing. Without sync or sharing, each device keeps a separate local audit.

Delete my data or delete my account

Delete audit data in the app

• Data on this device: My Data → Delete My Data. Erases the audit in this browser and permanently deletes any copy saved to your account with sync, even if sync is off. It does not delete a shared household or your account. Export a backup first if you want a copy.
• Your synced copy only: My Data → Sync across my devices → Delete the copy from my account. The entries on this device are not changed.
• A shared household: the owner chooses Delete the household and types DELETE to confirm. This removes the shared copy, members, invitations and activity log. A member can choose Leave the household; the member loses access and the household keeps its audit.

In a shared household, Delete My Data clears only this device’s copy of the household audit. While you are still a member and signed in, the household audit opens again the next time you use Money Audit there. To stop that, leave the household or sign out on that device.

Delete your account

Follow the Account & Data Deletion instructions or email support@nortonmediaenterprise.com with the subject “Money Audit account deletion”. Tell us which Money Audit account you want deleted. We may ask you to verify ownership. Do not send passwords, one-time sign-in codes, card details or statements.

Deleting your account does not cancel a paid plan automatically, so cancel first: card subscriptions in My Data → Manage billing, PayPal subscriptions in My Data or PayPal. Deleted server-held financial information may remain in disaster-recovery backups for up to 30 days, as explained in the Privacy Policy.

Refunds

Plans are bought from Norton Media Enterprise on the Money Audit website, so refund requests come to us.

• Initial purchases may be refunded within seven days.
• Renewal payments are nonrefundable except where required by law.
• To ask for a refund, email support@nortonmediaenterprise.com from your account’s email address and tell us which plan and roughly when you bought it.

A refund can end the paid access it relates to. These are the terms shown at checkout; the Terms of Service govern.

Cancelling is not the same as a refund

Cancelling stops your next annual renewal and leaves your current paid term running to its end. A refund is a separate request about money already taken. Doing one does not do the other.

What we can always do

If something isn’t working or you can’t get to what you paid for, tell us. A lot of what looks like a refund question is actually an access problem we can fix in a few minutes. Nothing on this page is a guarantee of a refund in any particular case.

Common calculation questions

If a number looks wrong, it’s usually one of these. If it still looks wrong after checking, tell us — we’d rather fix the math than defend it.

Why is my monthly total higher than I expected?

Because annual and irregular costs are spread across the year. A $600 insurance payment made once a year shows up as $50 a month, because that’s what it actually costs you per month whether or not the bill arrives that month. Most people’s “real” recurring total is higher than the one in their head for exactly this reason.

Why is my yearly total higher than twelve times my monthly bills?

The same thing from the other direction. Annual memberships, renewals, registrations and premiums are real costs that don’t appear in a typical month.

How are weekly or every-other-week costs handled?

They’re converted using the actual number of periods in a year, not a rounded four-weeks-per-month shortcut. Something billed every two weeks happens 26 times a year, which is more than 24 — rounding it down quietly understates your total.

Why doesn’t a change I made show up in my totals?

Most likely it’s recorded as potential rather than confirmed. See Potential vs. Confirmed savings below.

Are exposure and deadline items counted as savings?

No, deliberately. Exposure & Deadlines is about risk and timing, not money you’re getting back. Rolling it into a savings total would inflate the number and tell you less.

The audit flagged something that’s actually fine. Is that a bug?

Not necessarily. Flags are prompts to check, based on what you entered. If you review it and it’s fine, mark it and it stops being surfaced. If the audit keeps flagging something that clearly shouldn’t be flagged, that’s worth reporting.

“Potential” versus “Confirmed” savings

This distinction runs through the whole product, and it’s the main thing people ask about.

The difference in one line

Why keep them separate?

Because merging them would make the product look better and make it less honest. Plenty of tools will show you a big number built entirely on things you haven’t done. The number that matters is the one you can point at and say what you changed to get it.

How to confirm something

Go to the item in your action plan and mark the outcome. You can record a partial result too — if you asked for $30 off and got $12, record the $12. Partial wins are the usual outcome of a negotiation, not a failure.

Why did a confirmed amount change later?

Usually because you edited the underlying item — corrected a price, changed a renewal date, or re-ran the audit with updated figures. If a confirmed amount changed and you didn’t touch the item, tell us and we’ll look at it.

Things to Look Up

Some questions can’t be answered from memory. Things to Look Up is where those go instead of stalling your audit.

What lands on the list

• Anything you marked as unsure or skipped
• Items where the audit needs a detail only your statement, policy or account page can give — a renewal date, what a plan currently includes, whether a promotional rate has ended
• Items where a small check would change the recommendation meaningfully

Each item tells you what to check

An entry isn’t just “check your insurance.” It names what to look for and why it matters — for example, the policy period end date, because that’s the window in which switching is straightforward.

Working the list

• Enter what you find and the related parts of your audit update.
• Can’t find it? Leave it. An unresolved item is still more useful than a guess presented as a fact.
• Items resolve on their own once you supply the missing detail elsewhere in the audit.

Bill due dates and renewals

Money Audit keeps the dates that cost money in front of you.

• Bills (every plan, including Free): list each bill with its due date, see what is coming up this week and mark bills paid as you go.
• Renewals (Mini and above): upcoming subscription renewals in date order, from the recurring-charge tracker.

Common questions

Does it send reminders?

Bill reminders are set on your phone by the Money Audit Android app, which is awaiting Google Play approval. The web app does not send email or browser reminders, so check your dates in the app or add the important ones to your own calendar.

Can I export dates to my calendar?

Not at this time. The dates that matter most are usually few enough to add by hand.

A date passed and nothing happened. What now?

Update the entry with what actually occurred. If a renewal went through, record the real amount — that’s often how people discover a price went up.

Troubleshooting

The usual suspects first. If none of this helps, contact support and describe what you were doing when it went wrong.

What not to send us

We do not need any of that to help you. Email is not a secure channel, and no legitimate NME employee will ever ask you for these. If a message claiming to be from Norton Media Enterprise asks for them, it isn’t from us — don’t reply to it, and let us know.

What support can help with

• Getting the app working, signing in and reaching your account
• Access to a tier you purchased
• Explaining what a feature does, what a flag means, or how a number was calculated
• Deleting your data or your account
• Reporting bugs and problems

What support cannot do

Support helps with the product. We can’t make financial decisions for you — we won’t tell you which subscription to cancel, which insurer to choose, which debt to pay first, or whether to move your savings. Norton Media Enterprise is not a bank, lender, financial adviser, investment adviser, credit-repair organization or insurance adviser, and our support team is not licensed to give you personal financial advice. For decisions that need one, talk to a qualified professional who can see your whole situation.