Money Audit separates locally stored audit information from account, entitlement, and transaction records. Choose the deletion action that matches what you want removed.
Delete local household financial data
Use My Data > Delete My Data inside Money Audit to remove locally stored audit entries, answers, calculations, action plans, and related local information from the current device. This action does not delete your account, end a subscription, remove a purchase record, or delete independently stored local copies on another device. If a synced copy still exists with your account, Delete My Data also deletes that account copy, even if sync was turned off. In a shared household, it clears this device’s copy of the household audit, but it does not delete the shared household or sign you out of your account, so the household audit opens again the next time you use Money Audit there while signed in. To remove it from a device, sign out on that device. The owner can delete the shared household using Delete household.
Also delete any backup, exported report, downloaded guide, or document that you stored elsewhere. NME cannot delete files held in your email, cloud storage, downloads folder, backup service, or another third-party system.
Delete your Money Audit account
Delete your account directly in Money Audit: sign in, open My Data > Delete my account, type DELETE, and select Permanently delete my account. No support email is required. Your account closes immediately and stored information is removed automatically in the background. This cannot be undone. Export anything you want to keep first.
If you own a shared household, its shared audit is deleted and other members lose access. Transfer ownership first if another member should keep it. If you are a member, you leave the household and its owner keeps the shared audit.
Open Money Audit to delete your account. If you cannot sign in, you can also request deletion by emailing support@nortonmediaenterprise.com from your account email with the subject Money Audit account deletion. Never send passwords or private financial details.
Cancel subscriptions separately
Deleting your account or uninstalling the app does not necessarily cancel an active subscription:
- Apple purchases: cancel through the Apple subscription settings associated with the Apple ID used for purchase.
- Google Play purchases: cancel through Google Play subscriptions for the Google account used for purchase.
- Website purchases: use the website account-management option provided for the subscription or contact support.
Cancel before deleting your account if you do not want the subscription to renew. Account deletion does not itself create a refund right.
What deletion covers
- The Money Audit account and associated profile information held by NME.
- Active entitlement and access records that are not required to complete the request or satisfy lawful retention duties.
- Support or operational records that are no longer reasonably necessary.
- Your Money Audit password credentials, pending verification codes and email-to-account links.
Account access ends immediately. Financial information is removed automatically in batches; copies in disaster-recovery backups are deleted or overwritten on a rolling basis within 30 days, as described in our Privacy Policy.
Deleting Money Audit does not delete your Google account or a provider-wide identity used by other apps. Old identities are blocked from reopening the deleted Money Audit account. Limited provider authentication and security records may remain under those providers’ retention policies.
Information we may retain
NME may retain limited purchase, refund, chargeback, tax, accounting, security, fraud-prevention, legal, and deletion-request records when reasonably necessary or required by law. A hashed record of the deleted account blocks old saved sessions from restoring access. Retained records will be restricted to those purposes and will not be used to restore ordinary app access after account deletion without a new lawful basis.
Timing and confirmation
In-app requests are safely recorded before the account closes. Cleanup runs automatically and resumes after interruptions; larger audits may take longer. The audit, scheduled reminders and remembered sign-in on the device used to confirm are also cleared. Remove independent copies and downloads on other devices separately. For support-assisted requests, we may verify your identity and aim to complete verified requests within 30 days.
Contact
Email: support@nortonmediaenterprise.com
Mail: Norton Media Enterprise, LLC, 109 Jessica Lakes Drive, Conway, South Carolina 29526, United States
